Privacy Policy

Protection of Private Details 

Privacy is one of the major concerns among the players, and the team gets that as well. The brand makes a point of stating that it collects, uses, and protects the personal data of its players transparently and lawfully. When users are currently browsing the site or placing bets, their data is processed under strict privacy standards, which meet Curaçao regulatory requirements.

This Privacy Policy outlines how the gaming site gathers, retains, and processes private information and applies to all related services (including websites, apps, and online tools).

What Data Is Collected?

When you register with BATERY, different types of personal data are collected. This is necessary for account creation, security, user support, and legal compliance. The company also collects technical and device facts to improve performance and service quality.

The following data is collected during registration and use of services:

• Full name, date of birth, and residential address;
• Contact details: email and telephone number;
• Financial data, including debit and credit card information;
• IP address, device type, browser, operating system, and location;
• Site usage data: pages visited, application crashes, session times;
• Correspondence with customer support, including chats and emails. 

If a player contacts BATERY’s support team, such correspondence may also be stored and monitored for quality assurance and staff training.

How the Company Uses Personal Data

BATERY uses the data collected for a variety of operational, legal, and business purposes, which include:

• Fulfilling contracts and providing gambling services;
• Compliance with legal and regulatory requirements;
• Compliance with licensing conditions;
• Operational efficiencies and service improvements;
• Marketing communications with user consent.

Use of Cookies and Their Role

The performance of the BATERY site is based on cookies. Cookies are essentially tiny text files that get saved into the browser and gather information about how users interact with the site.

There are five categories of cookie functions:

• Essential files: crucial for core website features like logging in and placing bets;
• Fraud prevention cookies: used for detecting and preventing fraud and pernicious activities from occurring and multiple account registrations;
• Functional cookies: retain user preferences, login session;
• Analytical cookies: collect details about interactions with the site to improve content and functionality;
• Targeting cookies: deliver targeted advertising and measure marketing campaigns’ effectiveness.

Players can control the use of cookies at the individual browser level. Note that disabling some cookies might impact the performance of the site.

Third-Party Data Sources

At times, a gaming brand may even receive more user data from trusted third-party sources like regulatory databases, marketing partners, public social media accounts, and verification services like Thomson Reuters. Those checks fall under the umbrella of due diligence to satisfy anti-money laundering and anti-fraud regulations.

In certain cases, verification of a user is carried out by checking the social media profiles and calculating the risks of his/her gambling activity. 

Legal Compliance and Regulatory Duties

BATERY as a licensed gambling provider has to comply with several laws and regulations. That is, data retention for specific lengths of time, identity verification and observation of gambling behaviour for indicators of problem gambling.

The brand is also constantly monitoring betting patterns and can flag early indications of problem gambling and intervene accordingly. BATERY also complies with laws on payment processing, tax, and customer complaints.

Anti-Fraud and Security Monitoring

To protect players and maintain integrity, BATERY conducts rigorous checks during and after account registration. This includes identity verification, ongoing fraud monitoring, and anti-money laundering procedures. The company cooperates with external verification services and law enforcement agencies when necessary.

Marketing Communications and Consent

BATERY only sends out promotional messages with the explicit consent of users. Players can receive offers via email, SMS, post, or digital channels such as apps and social media. The company does not share data with external organizations for marketing without permission.

All advertising is customized to each user’s profile. The company analyzes personal data and behavior to offer more relevant promotions. Users can opt out of direct marketing at any time through their account settings.

Tailored Marketing and User Control

Personalization is a key element of BATERY’s marketing strategy. Using demographics, betting habits, and social media activity, the company builds a profile for more precise targeting. Users can opt out of profiling while still having access to services, but with a less personalized experience.

Marketing messages may still appear in online banners or social media feeds unless cookies and ad settings are disabled.

Managing Sensitive Facts

BATERY sometimes processes sensitive details such as self-exclusion status, mental health data, or documents to verify identity. Such data is only used when required by law or requested by the user to assist in responsible gaming. This data is never used for marketing purposes and is processed with the utmost care to preserve privacy and comply with the law.

Sharing Personal Data with Third Parties

The company transfers user data only in certain cases: for legal obligations, fraud investigations, debt collection, or company restructuring. In all cases, data is transferred securely and only when necessary.

When transferring data to law enforcement or government agencies, BATERY ensures that there are legitimate grounds, such as court orders or warrants.

Data Retention and Deletion Timelines

BATERY retains personal data for as long as necessary to fulfill legal, contractual, and operational obligations. Typically, data will be retained for a minimum of five years after the user’s last transaction. After this period, with regulatory approval, the data may be deleted.

If a user requests deletion sooner, BATERY will consider the request following data protection laws. Some records may be retained to comply with regulatory and audit requirements.

User Privacy Rights and Controls

Under some data protection legislation, you have many rights, including:

• A right to opt out of marketing communications;
• The right to view personal information;
• Right to rectify or update high-risk data;
• Erase right (“right to be forgotten”)
• The right to data portability;
• Right to object to types of processing.

These rights may be exercised via the user’s account or by contacting the privacy department ( [email protected] ). In case your request is not granted, the company usually reveals the refusal reasons within a month.